State Calling Restrictions

Overview

In the United States of America, state calling restrictions are state-level regulations under the Telephone Consumer Protection Act (TCPA) that govern when and how companies can place outbound calls to prospective customers. These restrictions primarily set limits on when a customer can be contacted, based on their local time zone. For example, calls are generally permitted between 8:00 AM and 9:00 PM local time, but specific state laws can vary. 

After enabling state calling restrictions, when the local time of an outbound number is outside the permitted calling window, Readymode will automatically skip that record and defer the call until the calling window re-opens.

Adherence to these restrictions is critical to ensure legal compliance and avoid the significant financial penalties for violating state and federal telemarketing laws. The Readymode iQ platform provides settings and information to help manage this compliance. For more information, see our Guide to State Calling Restrictions and TCPA Compliance.

Navigating State Calling Restrictions

To access and enable your state calling restrictions settings:

1. In Readymode iQ, click Advanced > Settings > State Calling Restrictions (TCPA).
2. Turn on the State Calling Restrictions toggle.
3. Click Save.

TCMA compliance and scheduling

After enabling the toggle, Readymode will adhere to the restrictions set out in the TCPA. Readymode resets the daily calling window at 12:00 AM Pacific Time (PT). This means the system will begin enforcing the calling restrictions for the new day based on this time, regardless of your local time zone. Check your local time to understand when the daily restrictions are enforced locally.