Want to quickly see if your team member is on a call? Check out these handy Phone Status icons.
User Phone Status
The Phone Status icons enable you to see whether other Users are currently on a call, on a break, or otherwise engaged.
Phone Status icons appear to the left of User's names in the Directory.
Below is a list of the Phone Statuses and their icons, which you may see in the Directory, Queues or Playlists.
Note: Some Statuses have more than one one icon, which icon is displayed depends on what area of the system is being viewed.
Waiting for calls
|Availability Mode set to "Ready".|
On a call
|These icons may appear during dialer calls, manual or internal calls.|
Wrapping up a call
|Availability Mode set to "Ready", Lead Profile open.|
Waiting for inbound calls
|Availability Mode set to "Inbound Only".|
|Available Mode set to "Prep work", "Break" or other non-dialing mode.|
|User is not logged in.|
|User is missing "AI Dialer" Permissions.|