Looking for a way to dial calls manually or manage an active call? Check out the Dial Pad.

About the Dial Pad

The Dial Pad enables you to manage your calls by providing functionality you would typically find in a phone handset, such as transferring calls.

Opening the Dial Pad

The Dial Pad is always accessible to you, on the lower right side of the screen. Hover your cursor over the Phone Status message to open it.

When you move your cursor away, the Dial Pad will close automatically. If you would like the Dial Pad to stay open, click the ^ button.

Dial Pad Options

The following options are available:

TPV Hotkeys (1)
Dialing buttons (2)
Number to Dial field (3)
Call Management buttons (4)
Phone Line buttons (5)
Settings button (6)
Request Assistance button (7)
Voicemail button (8)
^ (Keep Dial Pad Open) button (9)

TPV hotkeys

Use these to add a specific third party to the call.

Note: This requires installation and configuration of the Third Party Verification App, and configuration of TPV Hotkeys. If you need assistance with installing this, please contact Technical Support.

Dialing buttons

Use these buttons to enter digits to make a call or interact with an IVR.

Number to Dial field

To manually dial a number, you can enter it here using the Dialing buttons or your keyboard.

Call Management buttons

These buttons enable you to manage your current call, or start a new call.

Note: Availability of buttons will change depending on your call status.

Button	Name	Function
	Hold	Use the Hold button to put your current call on hold.
	Mute	Use the Mute button to mute yourself during a call.
	End Call	Use the End Call button to end the current call.
	Reject	Use the Reject button to reject an incoming call.
	Directory	When not on a call, use the Directory button to view a Directory of available Users and Queues. Learn more about using the Directory here.
	Transfer	When on a call, you can use the Transfer button to transfer that call to an available User or Queue. Learn more about transferring calls here.
	Merge	When you have multiple active calls, you can use the Merge button to combine them together. Learn more about merging calls here.
	Call	Use the Call button to dial a number that you've entered in the Number to Dial field.
	Answer	Use the Answer button to answer an incoming call.

Phone Line buttons

These buttons enable you to manage your phone lines.

Note: Availability of buttons will change depending on your call status.

Button	Name	Function
	Inactive Line	This icon indicates that there are no calls on this line.
	Ringing Line	This icon indicates that there is a call ringing on the line.
	Connecting Line	This icon indicates that the call is being connected. Note: If you see this icon appear for more than a few seconds on multiple calls, you may be experiencing a connection issue. Please contact Technical Support.
	Active Line	This icon indicates that there is an active call on this line.
	Hold Line	This icon indicates that the current line is on hold.
	Muted Line	This icon indicates the current line is on mute.
	Current Line	This icon indicates which line is currently active.
	New Line	Use this button to add a new line.