Managing the DNC List in Readymode

Modified on Thu, Dec 4 at 11:37 AM

Want to download or upload a Do Not Call List, or delete numbers from the List? Learn how below.



Managing the DNC List


Readymode offers several options to enable you to manage your DNC List effectively, such as adding and deleting numbers in bulk.


Screenshot of the Readymode Do Not Call List management screen showing options to download the DNC list as CSV, upload or import a list, and delete all numbers.



Exporting the DNC List


Click the Download CSV link to export a CSV file containing your DNC numbers. The list will be emailed to the billing email address on file. 


Download CSV link in Readymode used to export the Do Not Call List.


The file will contain the same columns as the List Display - Phone Number, Added, Expires, and Reason.


Example of a downloaded DNC List CSV file in Readymode showing columns for Phone Number, Added date, Expiry date, and Reason.



Importing a DNC List


If you have an existing list of DNC numbers, you can import it into your DNC List in Readymode.



Prepare your DNC List


Your file will need to be in CSV format, with one phone number per row. You can either prepare your own file, or download our pre-formatted import template. 


You can add up to 4 columns of data to your file:

  • Phone (1) - The phone number (required).
  • Added (2) - The date the number was added to the List. If the date is left blank, the import date will be used.
  • Expires (3) - The date the number should expire from the List. If the date is left blank, the number will never expire.
  • Reason (4) - The reason the number was added to the List. If the reason is left blank, the Default Reason will be used.


Columns in a downloaded DNC List CSV file in Readymode, showing Phone Number, Added date, Expiry date, and the DNC Reason for each entry.


Quick Tip: You can download our pre-formatted import template by opening the File Import Tool.


Upload/Import a Do Not Call List link in Readymode, used to import DNC numbers into the system.


Click on the "here" link to download the template.


Import a Do Not Call List window in Readymode showing file upload options, default reason dropdown, and Import Tips with a link to download the DNC upload template.



Import your DNC List


Once your file is prepared, click on the Upload/Import a Do Not Call List link to open the File Import Tool.


Upload/Import a Do Not Call List link in Readymode.


In the File Import Tool, select your file using the Choose File button (1) and select a reason from the Default Reason list (2). This reason will be used if there is no individual reason listed for the numbers in your file. When you're ready, click the Upload now button (3) to import your file.


Import A Do Not Call List window in Readymode.


You'll see a confirmation message letting you know your import results. Click the OK button to close.


A confirmation pop-up in Readymode displays the message: ‘Upload of file: “Test DNC List.csv” successful! 3 added, 0 duplicates ignored.’ An OK button is shown at the bottom right to close the message.


Removing Numbers from the DNC List


You can remove numbers individually, or all at once. Note that if a number appears multiple times in the DNC list, deleting one DNC record for that number will delete all records for that number.



Remove Numbers Individually


To remove individual numbers, click on them in the List, then click the Delete Selection button. You'll see a message asking you to confirm the removal. Click the OK button to proceed.


Note: If the number appears multiple times in the DNC list, all DNC records for that number will be removed. 


Quick Tip: If you would like to change your selection, click the Unselect link to start over.


A user removes a single number from the Do Not Call List in Readymode.



Remove All Numbers


To remove all numbers, click the Delete All button in the upper right.


The Delete All button in Readymode, used to remove all numbers from the Do Not Call List.


You'll see a message asking you to confirm the removal. Click the OK button to proceed.


Confirmation popup in Readymode warning that all selected Do Not Call List numbers will be permanently deleted, with an OK button highlighted to proceed.

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