Want to learn how to customize your Scripts? Learn more below!

Configuring Scripts

Using Configuration Options, you can adjust the functionality of your Scripts.

To view Configuration Options, first navigate to Scripts. Next, create or edit a Script to view the following:

• Script Name (1)
• Display Restrictions (2)
• Formatting Options (3)
• Script Body (4)

Note: Changes made to Scripts will be saved automatically.

Script Name

The Script Name will appear on your Profile Tabs for Agents to refer to when handling a call.

Quick Tip: We recommend choosing something short and easy for your Agents to understand.

Display Restrictions

Using the Display Restrictions drop-down menu, you can restrict a Script to only appear on specific Campaigns, or to Users in specific Folders by selecting them in the menu.

Note: If you want a Script to appear for all Campaigns and Users, do not select any Campaigns or Users Folders here.

Formatting Options

Using Formatting Options, you can change the appearance of the text in the Script Body and add formatting, links and images.

Available options:

Button	Name	Function
	Bold	Apply bold to text.
	Italic	Apply italics to text.
	Underline	Apply underline to text.
	Strikethrough	Apply strikethrough to text.
	Align Left	Align text to left.
	Align Center	Align text to center.
	Align Right	Align text to right.
	Justify	Justify text.
	Decrease Indent	Decrease the indent of text.
	Increase Indent	Increase the indent of text.
	Subscript	Use subscript text style.
	Superscript	Use superscript text style.
	Undo	Undo the last change.
	Redo	Redo the last undo.
	Numbered List	Insert a numbered list.
	Bulleted List	Insert a bulleted list.
	Horizontal Line	Insert a horizontal line.
	Table	Insert a table.
	Styles	Use pre-formatted inline and block text styles.
	Format	Use text formats such as headers.
	Font	Select from a variety of fonts.
	Size	Select a text size.
	Text Color	Select a text color.
	Background Color	Select a background color.
	Remove Formatting	Remove formatting from selected text.
	Image	Insert an image.
	Asset Manager Images	Upload images in bulk to create an image gallery to choose from later.
	Add Link	Add a HTML link.
	Remove Link	Remove a HTML link.
	Edit Source Code	Edit the HTML Source Code.
	Maximize Window	Enlarge the Script Body to fill the entire screen.

Script Body

The Script Body is the text your Agents will see when they view the Script. You can type or paste your text here and modify it using Formatting Options.

Quick Tip: Using Variables, you can customize your Script with data from your CRM Fields. Learn more about Variables here.