Curious about setting up Playlists? Learn all about them in this article.

About Playlists

Playlists enable you to segment and prioritize the leads in your General Leads Queue according to criteria you select, such as Campaign, location or number or times called.

Note: Currently, Playlist functionality is only available on the General Leads Queue. Playlist functionality will not work on Second Level Queues. If you have any questions, please contact Technical Support.

View Playlists

Playlists are located under the General Leads Queue. First, navigate to Queues. Next, open the General Leads Queue (1) and click on the Members Tab (2).

You'll see your Playlists listed below.

Manage Playlists

You can manage Playlists using the following options:

• Creating Playlists
• Configuring Playlists
• Removing Playlists