Curious about ReadyMode's Folder structure? Learn all about it here.
About Folders
ReadyMode's Folders contain important system resources you'll access frequently when using ReadyMode. You can create new Folders and manage the resources they contain to help keep your team organized, and adjust Share Settings to control access.
Note: The Folders and resources displayed will vary depending on User Permissions and Share Settings.
Navigating Folders
You can navigate to the My Files (1) and Shared Files (2) Folders from the Dashboard, in the My Account section.
You'll also see Folders you access frequently listed under the Recent Folders section for your convenience.
My Files Folder
On your Dashboard, you'll find the My Files Folder under the My Account section.
Inside My Files, you may find several resources available, depending on your Permissions.
- Create a New Resource (1)
- Create a new IVR (2)
- Any Lead Profiles (3) that have been assigned to you.
- Folder Tools (4)
Shared Files Folder
On your Dashboard, you'll find the Shared Files Folder under the My Account section.
If you have Admin Permissions, this will contain your Admin Files Folder.
The Admin Files Folder may contain:
- Create a New Resource (1)
- Lead Queues (2)
- Users (3)
- Floor Maps (4)
- Inbound Calls (Inbound Queues) (5)
- Templates (6)
- Folder Tools (7)
