How to Navigate Readymode

Modified on Thu, Dec 18 at 10:12 AM

In this article we'll talk about the navigation options available in Readymode and show you how to quickly find your way around.



Navigating Readymode


There are 3 main navigation areas in Readymode:

  • Dashboard (1) - Navigate between different areas of the system.
  • Search (2) - Quickly look for a specific resources in your CRM.
  • Workspace (3) - See resources displayed for you to interact with.



Screenshot of the Readymode interface showing three main navigation areas: (1) the Dashboard panel on the left, (2) the Search bar at the top, and (3) the Workspace area on the right where selected items are displayed.


Using the Dashboard


To navigate using the Dashboard, click items to open them, and use the X icon in the upper right corner to close them.


You can also collapse sections of the Dashboard to save space by using the Arrow icons in the upper right corner of each section.


Screenshot of the Readymode dashboard interface showing the left-hand navigation menu with sections for My Account, Manage (Users, Leads, Callbacks), Recent Queues, Recent Folders, and Reports, along with a top search bar and prep work dropdown.



Using the Search Bar


To navigate using the Search, enter your search terms in the Search Box and hit Enter on your keyboard. Your search results will be displayed in the Workspace.


You can enter either full or partial search terms. For example, if you search for "Sophia", any agents or contacts with this name will be displayed. If you search for "123", any phone numbers or addresses containing these numbers will be displayed. 


Quick Tip: When searching for a specific Lead, enter their full phone number for best results.


Note: The Search will return up to a maximum of 150k search results. By default, your agents can only search using a lead’s phone number.


Screenshot of the dashboard in Readymode highlighting the Search Bar at the top used to find leads, agents, and phone numbers, with results displayed in the workspace.



Using the Workspace


When you Search for something or open an item using the Dashboard, it will be displayed in the Workspace. When you're finished working with an item, you can close it using the X icon in the upper-right corner.


Screenshot of the Workspace in Readymode displaying an open contact profile with call result options, contact details, and tabs, including an X icon in the upper-right corner to close the item.



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